IT Manager

Brooklyn, NY Full-time

The Big Spaceship IT Manager plays a crucial role in shaping company culture and is at the forefront of Big Spaceship’s IT operations. This role supports the company's IT operations by maintaining the office network, onboarding new employees, and upgrading IT services and platforms.

This role will report to the CFO.


  • Plays an integral role in the development of Big Spaceship's Strategic IT Plan; partners closely with the senior leadership team to ensure that IT strategy is aligned with business objectives

  • Works directly with Finance and Operations to coordinate budgets and approve infrastructure improvements

  • Works with all disciplines to ensure that departmental IT needs are being met

  • Partners with HR and Resourcing to maintain processes associated with commissioning and decommissioning user accounts in a timely fashion

  • Responsible for creating proposals which outline costs & benefits of major improvements (when applicable)

  • Strives to increase efficiency in how technology is used company-wide

  • Has a clear POV on how IT solutions can help the company streamline processes, improve productivity and workflow, ensuring that employees have the right tools to increase competitive advantage


  • Provides system administration and high-level technical support to freelance  technical staff

  • Monitors server uptime and connectivity

  • Ensures that the agency’s IT assets are properly maintained and that a proper replacement plan is in place for all hardware and software

  • Stays up to date on industry trends, developments and leading-edge technologies and provides recommendations to the senior leadership team on trends that could improve the delivery of IT and services

  • Network administration and firewall management duties

  • Server and directory administration duties

  • Troubleshoots end-user hardware/software/network/<wbr/>server problems as necessary

  • Ensures that technical documentation is up to date

  • Coordinates annual audits to ensure that infrastructure is secure and that all data is safely backed up

  • Ensures that IT policies/practices  are aligned with client contract requirements

  • DevOps Engineering and support for internal and client facing projects


  • Occasionally required to work off-hours

  • Must be able to lift 50 lbs. unassisted



Must have Experience with:


  • AWS

  • Networking protocols

  • Linux/Windows/Mac Servers

  • JAMF
  • Google Cloud Platform

  • Herouku


Preferred Experience:

  • Coding experience (Python, Shell Scripting)

  • Proficiency with CI tools like Jenkins , Travis CI or Circle CI

  • Server/Infrastructure setup, configuration and troubleshooting

  • Server performance optimization and caching implementation

  • Server monitoring and automation

  • Server/Infrastructure security implementation

  • Source Control Management

  • Build Management/Release engineering