Senior Account Manager

Brooklyn, NY Full-time

Sr. Account Manager (Social & Campaigns)

We are looking for an exceptional Account leader to take a key position at Big Spaceship.


Big Spaceship is a digital agency based in Brooklyn that brings together product design, brand communications and social content to help businesses thrive.


This role requires a true leader with an entrepreneurial spirit, experience in entertainment, a love for culture and the ability to champion Big Spaceship’s work, culture and process from afar.


The Sr. Account Manager must be both strategic and hands-on, have a strong management sensibility and be 100% committed to delivering fantastic creative ideas and work that stays on-objective, matching up to client challenges seamlessly. You must feel comfortable working with individuals at all levels within our client’s organizations and be able to work across cross-functional teams (social, strategy, design, analytics and technology).


You must be able to understand marketing planning processes and ensure that client deliverables and expectations are not only met, but exceeded.


Role + Responsibilities:

  • Assumes role of senior day-to-day client contact - develops and cultivates strong relationship with client team
  • Supports or leads social campaign development and management
  • Possess the ability to contribute to and sell strategic concepts, drive initiatives, and represent the team and the Agency's values
  • Distills and interprets client feedback to communicate next steps and deliverables to the team
  • Demonstrate micro and macro knowledge of the client’s business by continuous research of brand, its categories and competitors
  • Responsible for the development of the highest quality of creative and design work by sharing knowledge of the client/business/brand and demonstrating strong creative judgment
  • Have finger on the pulse of Client’s brand, digital presence, social trends and channels
  • Devises short-term and long-term brand, experience and social and digital strategies in partnership with Senior Social Strategist
  • Ensures smooth running of finances, contracts and administrative systems by providing strong project management abilities
  • Problem solves day-to-day account issues as needed


Skills + Experience:

  • 4-7 years as brand steward and business partner to clients; with at least 3 years delivering/managing integrated social marketing campaigns
  • Experience working on entertainment brands is required.
  • Success in presenting strategic solutions and POVs that engage consumers and build brands in digital and social channels
  • Innate curiosity and entrepreneurship with the ability to operate both macro and micro - both leading global strategies and rolling up your sleeves to get the job done
  • Excellent communication skills
  • Ability and proven track record in selling cross-disciplinary work


  • Strategic, creative
  • Patient
  • Good mediator between client and team
  • Ability to partner with production team
  • Financial management, project management skills
  • Strong leader, mentor, negotiator
  • Fluent in data and analytics
  • Ability to read between the lines
  • Ability to interpret complex feedback and pull key elements into focus
  • Strong problem solver
  • Calm personality
  • Handles stress well
  • Strong attention to detail