Account Manager

Brooklyn, NY Full-time

We are looking for an exceptional Account Manager to take a new position at Big Spaceship.

 

Big Spaceship is a digital-first integrated agency based in Brooklyn that brings together product design, brand communications and social content to help businesses thrive.

 

This role requires a true hard worker with an entrepreneurial spirit, experience in all things digital, a love for culture and the ability to champion Big Spaceship’s work, culture and process.

 

The Account Manager must be both good with clients and project management, be hands-on, have a strong organizational sensibility, and be 100% committed to delivering fantastic creative ideas and work that stays on-objective, matching up to client challenges seamlessly. You must feel comfortable working with individuals within our client’s organizations and be able to work collaboratively across our agency disciplines  (strategy, creative, design, UX, analytics and technology).

 

You must be able to understand project management and marketing planning processes and ensure that client deliverables and expectations are not only met, but exceeded. You must be strategic, creative, detailed and organized.

 

ROLE + RESPONSIBILITIES:

 

  • Overall, work closely with and support the account leads on the business, providing Project Management and Account Management support. This is a hybrid role requiring deep digital experience.

  • Account & Client Management

    • Document, distills and interprets client feedback to communicate next steps and deliverables to the team

    • Assumes role of select day-to-day client contacts - develops and cultivates strong relationship with client team

    • Present and/or speak to the work being created  

    • Problem solves day-to-day account issues as needed

    • Devises short-term and long-term brand, experience and social and digital strategies in partnership with the team

    • Have finger on the pulse of Client’s brand, digital presence, social trends and channels

    • Demonstrate micro and macro knowledge of the client’s business by continuous research of brand, its categories and competitors

    • Key part of the team responsible for the development of the highest quality of creative and design work

    • Share knowledge of the client/business/brand

    • Demonstrate strong strategic and creative judgment

  • Project Management

    • Create & manage deliverable timelines for projects

    • Manage creative team deliverable tracker & work with Resource Manager to identify team member availability

    • Diligently manage & delegate tasks across multiple disciplines - design, copy, analytics & strategy

    • Owner of notes, expenses and other admin tasks for the account.

    • Ensures smooth running of finances, contracts and administrative systems

    • Consistently communicates relevant updates to account and production leads and manages up

    • Understands when escalation is needed

 

SKILLS + EXPERIENCE:

  • 2+ years Account and Project Management experience

  • Experience in delivering/managing integrated digital/social marketing campaigns required

  • Experience in delivering/managing site/app/responsive design and build projects

  • Success in contributing strategic solutions and POVs that engage consumers and build brands in digital and social channels

  • Possess excellent project management skills and share information proactively and efficiently

  • Excellent communication/presentation skills

  • Be solutions-oriented - focused on recommending solutions, rather than simply raising red flags

  • Digital experience is a must

 

Adjectives/Personality:

 

  • Strategic

  • Patient

  • Excellent financial management, project management skills

  • Ability to interpret complex feedback and pull key elements into focus

  • Strong problem solver

  • Independent and self sufficient